These positions require an in person interview so locals are preferred

QA – Tester

Hourly Rate : $34.33   

Location : Harrisburg

Short Description:

QA – Tester. Position will be extended for next FY.      

Complete Description:

DOC requires the services of a QA/Testing staff augmentation consultant to assist the business analysis staff in testing the gathered and documented system functional and business requirements for new development projects and enhancements to existing applications for DOC and Pennsylvania Board of Probation and Parole (PBPP) users. This consultant would also be expected to gather and document any additional requirements discovered as part of testing. DOC IT utilizes both waterfall and agile project methodologies. As such, experience with both waterfall and agile project methodologies will be preferred. Specific Duties: 1. Develops user acceptance test scripts. 2. Develop and execute test cases, scripts, plans and procedures (manual and automated) using Microsoft Test manager or any other software tools as required 3. Conducts system testing 4. Reviews and approves test results performed. 5. Prepares system change requests. 6. Troubleshoots system, data, or process problems. 7. Prepares queries and reports using various reporting software packages. 8. Executing all aspects of quality assurance and testing to ensure the highest possible quality in software and other IT systems releases into the production environment. 9. Work with other Department bureaus and BIT members to identify, assess and coordinate the resolution of technical testing and quality assurance problems and issues. 10. Create and execute an end-to-end test plan; 11. Manage all activities in the test plan to ensure that all the objectives are met and that the solution works as expected. 12. Responsible for testing the solution in terms of functionality, performance, reliability, stability and compatibility with other internal and/or external systems. 13. Provide feedback for production deployment review relating to production deployments readiness. 14. Attend requirements gathering and requirements review meetings to gain an understanding of the product to be tested. 15. Actively participate in business requirement and functional specification reviews by identifying and resolving any inconsistencies or insufficiencies. 16. Documenting requirements and updating documentation with any insufficiencies found in the business requirements/functional specifications. 17. Provide periodic reviews of testing results to cross-functional team members and management team. 18. Prepares queries and reports using various reporting software packages. 19. Performs related work as required.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Experience with entire software development life cycle and test cycles

Required

7

Years

 

 

Experience with writing effective test cases and test scripts

Required

7

Years

Experience with gathering, documenting and testing of business requirements

Required

5

Years

 

Experience with gathering, documenting and testing functional requirements

Required

5

Years

Experience in change management

Highly desired

3

Years

 

Experience with Agile Development Methodology

Highly desired

3

Years

Experience using the Test Manager

Highly desired

3

Years

 

Experience with Team Foundation Server (TFS)

Highly desired

3

Years

 

 

 

Network Operator

Hourly Rate : $26.07   

Location : Harrisburg

Short Description:

The PM Network Operator will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Center’s IT Service Desk outside of regular business hours.

Complete Description:

***Client would prefer candidates local to the Harrisburg, PA Area.*** ***This requisition’s PO is funded through 9/30/20, so use that date in the RTR.*** ***This requisition requires onsite in-person first round interviews only.*** ***Do not resubmit candidates from previously released req #s: 607948 & 615447*** The PM Network Operator will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Center’s IT Service Desk outside of regular business hours. Per the agency the work schedule is- Every other Sat. & Sun. 5:30 AM – 5:30 PM Wed. & Thurs. 5:30 PM – 5:30 AM ***FYI the predecessor would regularly work 38 hours a week (in VectorVMS Sunday – Saturday is considered a work week). Obviously there were instances in which the individual worked over that amount and below that amount.*** This position requires a technical individual with a customer-service-minded approach to dealing with others. The individual will work closely with the PM Engineers, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The PM Network Operator provides Service Desk Level 1 Support by performing the skills listed below. Role Description: End-user Support • Provides technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software assets or needs. • Creates and escalates Remedy trouble tickets to PM Engineers, tier two ITSD staff, and/or third-party service providers to ensure the quick resolution of IT issues. • Works with PM Engineers, IED staff and contracted personnel, and/or third-party providers as needed. • Researches and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk procedures and Network Operator run books and makes recommendations when improvements are needed. • Promptly and properly escalates high priority issues. Monitoring & Maintenance • Actively monitors the status of the IED network and attached assets using established tools and promptly initiates appropriate actions. • Actively monitors logs to ensure the successful completion of scheduled tasks. • Actively monitors the Remedy ticket queue. • Responds to outages and system failures using established escalation processes. • Monitors the network operator inbox for any event messages and initiates action as needed. • Monitors Server Farm building access. • Proactively identifies and resolves problems. Communication • Acts as the primary information technology contact for all IED employees and business partners outside of regular business hours. • Monitors the developer hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Participates in account administration, including password resets, restores, and account moves via established Enterprise systems and operating procedures. • Assists the daytime network operators with outstanding tasks. • Updates network operator documentation and run books. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken • Ability to be clearly understood and has excellent phone etiquette • Ability to support end-users with varying IT skillsets • Ability to follow directions, especially when using established run books, documentation, and delivery center standard operating procedures • Ability to adapt to change • Detail oriented and resourceful • Excellent organizational skills • Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution • Experience with incident management, call tracking, and ticketing software • Basic Active Directory experience • Strong knowledge of Microsoft-based products with an emphasis on Windows 10 and the Office 365 Suite • Preferred 2+ years previous systems administrator, help desk, and/or call center experience

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Possesses excellent communication skills; both written and spoken

Required

 

 

 

 

Ability to be clearly understood and has excellent phone etiquette

Required

 

 

Ability to support end-users with varying IT skillsets

Required

 

 

 

Ability to follow directions, especially when using established run books, documentation, and delivery center standard operating procedures

Required

 

 

Ability to adapt to change

Required

 

 

 

Detail-oriented and resourceful

Required

 

 

Excellent organizational skills

Required

 

 

 

Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution

Required

 

 

Experience with incident management, call tracking, and ticketing software

Required

 

 

 

Basic Active Directory experience

Required

 

 

Strong knowledge of Microsoft-based products with an emphasis on Windows 10 and the Office 365 Suite

Required

 

 

 

2+ years previous systems administrator, help desk, and/or call center experience

Desired

 

 

 

 

.Net Developer

Hourly Rate : $67.90  

Location : Harrisburg

Short Description:

DEP is looking for strong .Net developers with C#, utilizing ASP.Net MVC, ADO.net and entity framework to develop an ePermitting system for the Mining Bureau.

 

 

Complete Description:

DEP is looking for strong .Net developers with C#, utilizing ASP.Net MVC, ADO.net and entity framework to develop an ePermitting system for the Mining Bureau. Strong knowledge of a service oriented solution is preferred along with Oracles RDBMS and PL/SQL Complete Description: This Position will be extended into the new fiscal year. The candidate will be part of an agile team focused on continued development and configuration of an electronic permitting (ePermitting) system for the Department and its various bureaus. The candidate must also be extremely strong and well-versed in UI/UX design, including HTML5, CSS, Bootstrap, JavaScript, AJAX, and JQuery. Extensive experience utilizing Visual Studio 2013 or newer is required. Experience managing work items and source code in VSTS/DevOps is also strongly preferred. The ideal candidate would also have familiarity with Oracle Data Provider (ODP.NET). This individual will work as part of a larger development team that is following agile development methodologies, so experience with agile/SCRUM development is preferred. Required • 4 year college degree or equivalent • C# – 5 Years • ASP.NET MVC – 5 Years • Oracle / PL SQL – 3 Years • UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, JQuery) – 3 Years • Visual Studio 2013 or newer – 3 Years (combined) • VSTS or DevOps • Experience working both independently and in a team-oriented, collaborative environment • Excellent communications skills both verbally and written • Strong analytical and problem solving skills Desired • Oracle Data Provider – ODP.NET • Knowledge of Oracle RDBMS 11G or higher • Microsoft SQL Server 2008 or newer • Service Oriented Architecture (SOA) experience and services and/or APIs Job Duties/Responsibilities • Codes enhancement and development programs and/or required fixes to production problems using the functional and technical programming standards. • Design and Develop UI screens. • Develop these enhancements or features using: C#, ASP.NET MVC, ADO.NET, AJAX, jQuery, JavaScript, XML, CSS and Visual Studio 2013/2015. • Tests enhancement and development programs. • Participates in structured code reviews / walkthroughs. • Executes all required process steps.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

4 year college degree or equivalent

Required

4

Years

 

 

C#

Required

5

Years

ASP.NET MVC

Required

5

Years

 

Oracle / PL SQL

Required

3

Years

UI Design (HTML5, CSS, Bootstrap, JavaScript, AJAX, JQuery)

Required

3

Years

 

Visual Studio 2013 or newer

Required

3

Years

VSTS or DevOps

Required

 

 

 

Experience working both independently and in a team-oriented, collaborative environment

Required

 

 

Excellent communications skills both verbally and written

Required

 

 

 

Strong analytical and problem solving skills

Required

 

 

Oracle Data Provider – ODP.NET

Highly desired

 

 

 

Knowledge of Oracle RDBMS 11G or higher

Highly desired

 

 

Microsoft SQL Server 2008 or newer

Highly desired

 

 

 

Service Oriented Architecture (SOA) experience and services and/or APIs

Highly desired

 

Program Manager 3

Hourly Rate : $40.86   

Location : Harrisburg

Short Description:

Program Manager 3 (PM3) for Department of Environmental Protection

 

Complete Description:

The Program Manager will function as a Business Analyst and is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. • Strong organization and writing skills. • Willing to assist with training, developing user guides or other Business Analyst activities when necessary • Experience creating user stories, tasks, and bugs in Azure DevOps Studio • Strong organization and writing skills. • Communicates clearly and works with users and client as necessary. • Experience in working on a Scrum Team. • Experience with Automated Testing practices and software, such as Selenium. • Experience participating in Facilitated Workshops for requirements analysis. • Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN). • Knowledge of formal requirements gathering methodologies. • Experience developing Business Requirements – project initiation document, what the needed achievements will be, and the quality measures. • Experience developing Functional requirements – describe what the system, process, or product/service must do in order to fulfill the business requirements. • Experience developing User (stakeholder) requirements – are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated. • Experience developing Quality-of-service (non-functional) requirements – re requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. • Experience developing Report Specifications – define the purpose of a report, its justification, attributes and columns, owners and runtime parameters. Experience developing Requirements Traceability Matrix – a cross matrix for recording the requirements through each stage of the requirements gathering process. Skill Desired/Required Amount of Experience Experience with requirements gathering Required 4 years Experience developing Business Requirements documentation Required 4 years Experience conducting full system testing with overall functionality Required 4 years Experience with OnBase or Filenet Desired Prior Commonwealth experience Desired Experience in working on a Scrum Team or Agile environment Desired

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Experience with requirements gathering

Required

4

Years

 

 

Experience developing Business Requirements documentation

Required

4

Years

Experience conducting full system testing with overall functionality

Required

4

Years

 

Experience with OnBase or Filenet

Highly desired

 

 

Prior Commonwealth experience

Highly desired

 

 

 

Experience in working on a Scrum Team or Agile environment

Highly desired

 

 

Application Developer 3

Hourly Rate : $38.48   

Location : Harrisburg

Short Description:

Application Developer 3 (AD3) – More than 5 years industry experience

 

Complete Description:

The Application Developer will provide support to existing production applications and perform complex technical analysis, design, development, documentation, testing, deployment and implementation in support of an enterprise Keystone Login IAM solution. Role Description: • Proven track record of hands-on technical design and code work within large complex systems. • Proven hands-on technical work with the following technologies/concepts: – Razor version 3.0 – MVC version 5.0 – JQuery, JavaScript, Ajax – SQL Server Management Studio – C# – UI/UX conceptual designing – HTML 5 – .NET framework 4.7+ • Proven experience with the following methodologies: – Agile development -Azure DevOps Services with: ~Automated build/deploy pipelines ~ Git Repository ~ Epics, User Stories, Tasks, Bugs ~ Unit Testing development ~ Automated Unit and UI testing – Experience in enterprise level access management would be ideal • Able to make best practice recommendations based on past work • Proven ability to present complex technical constructs to business and non-technical users • Proven ability to collaborate with business users, project managers and technical architects • This is a professional level non-supervisory position which may require coordination of programming activities being conducted by the team • Supports team in modification of enhancements and changes to applications • Leverages excellent written and verbal communication skills. May coordinate activities of other application developers • Provides status of work to Team Lead Proven ability to collaborate with business users, project managers and technical architects. • This is a professional level non-supervisory position which may require coordination of programming activities being conducted by the team • Supports team in modification of enhancements and changes to applications. • Leverages excellent written and verbal communication skills. May coordinate activities of other application developers • Supports business process, problem analysis and consultation. • Processes open defect/maintenance tickets and correct technical errors. • Reviews and understands the Application Team’s work plan. • Provides status of work to Team Lead. • Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. • Develops contingency plans as necessary. • Engages in ongoing process improvement. • Detailed functional and process knowledge. • Utilizes deep modeling, design and coding skills. • Provides expertise in one or more database environments.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Proven Hands-on technical design and code work within large complex systems

Required

5

Years

 

 

4 year college degree or equivalent technical study with advanced study

Highly desired

 

 

Experience with Razor version 3.0

Required

 

 

 

Experience with MVC version 5.0

Required

 

 

Experience with JQuery, JavaScript, Ajax

Required

 

 

 

Experience with SQL Server Management Studio

Required

 

 

Experience with C#

Required

 

 

 

Experience with UX conceptual designing

Required

 

 

Proven track record of hands-on technical design and code work within large complex systems.

Required

 

 

Desktop Support Service Lead – Staff Augmentation

Hourly Rate : $37.45  

Location : Harrisburg

Short Description:

DOC requires the services of a desktop support service lead staff augmentation consultant to assist with SCCM administration for the Department of Corrections and Pennsylvania Board of Probation and Parole.

 

Complete Description:

This position is a lead centralized support member in the Desktop Services Section. Responsibilities include establishing configuration standards and installation procedures for a variety of intra networks, operating systems, 3rd party (COTS) software packages, and inter-agency applications throughout Corrections, PA Probation and Parole (PBPP), Sexual Offender Assessment Board(SOAB), Office of Victim Advocate(OVA) and the Firearms Education and Training Commissions; performing equipment and software preparation, installation, distribution and maintenance work in a network environment; establishing installation procedures for networked hardware and software for BIT staff and information technology field staff; functioning as 3rd level IT support team member; instructing information technology personnel with equipment and software installation, maintenance and use issues; identifying patterns of equipment and software failure and disseminating technical information. This position also researches hardware and software technical specifications, vendors and pricing; and recommends specific hardware and software for acquisition. Occasional travel is required in performing the above and in supporting field information technology technical staff. The primary position function is to research, test, configure and deploy SCCM (System Center Configuration Manager) packages, McAfee/EPO (ePolicy Orchestrator) and IPS (Intrusion Prevention Software) to the desktop and laptop computers throughout Corrections, PA Board of Probation and Parole (PBPP), the Sexual Offender Assessment Board (SOAB), the Office of Victim Advocate (OVA) and the Firearms Education and Training Commission. This position also serves as a backup with the responsibility for the configuration of Laptop Encryption (BitLocker) process throughout Corrections, PA Board of Probation and Parole, the Sexual Offender Assessment Board, the Office of Victim Advocate and Firearms Education and Training Commission. These packages would include monthly security patches, hotfixes, 3rd Party (COTS) software, in house applications. This position also serves as a backup with the responsibility for the deployment of EPO\McAfee and antivirus software to all desktops and laptops in the above noted organizations. This position also serves as a backup which is responsible for the installation of IPS or Intrusion Prevention Software and monitors same on all desktops within the above noted organizations. Duties includes: – Develops and provides training to staff on the installation and configuration of applications installed in a Virtual Desktop Environments as well as System Center Configuration Manager. – Implements the use of System Center Configuration Manager to servers and clients; designs and maintains the DOC and PBPP implementation of SCCM; monitors SCCM system for errors and takes corrective action by maximizing efficiency; reviews operation of SCCM and 3rd party technical consultants to identify areas where design of system can be improved; creates, configures, and provides documentation as well as instruction on NOS and software packages for the creation of images to be deployed statewide via SCCM; develops procedures standards and guidelines and configuration of SCCM to ensure that clients for both Corrections and PBPP statewide are updated with Security Patches, Anti-virus, and application patches in the variety of networked environments that Corrections BIT supports; leads the troubleshooting of technical problems as well as supports other IT staff both centrally and in the field; documents troubleshooting techniques as well as resolutions for IT staff both centrally and in the field. This position also creates SCCM documentation and audits that documentation bi-annually. – Implements the technical design, configuration and administration of the Encryption of client devices in a network environment for both Corrections and PBPP environments which includes responsibility for network, hardware and software design of Encryption process of client devices to include the client and the server; configuration, access controls and standards to be used; administration of the access controls created; development of procedures for the installation and configuration; and technical lead in the documentation of troubleshooting techniques as well as resolution for IT staff both centrally and in the field. – Lead in the implementation of hardware and software that will be used statewide for Corrections and PBPP which includes researching, reviewing technical specifications of software in the variety of networked environments supported by Corrections BIT; resolving network and other conflicts between various networked environments between client and server hardware; composing documentation to support selection, configurations to other IT staff centrally and in the field; and performing as the technical lead in configuration, diagnosing, troubleshooting and resolving network problems. – Testing, Configuration, and Deployment of Windows 10 through SCCM – Testing, Configuration, and Deployment of Office 2016 – Testing, Configuration, and Deployment of Direct Access – Testing, Configuration, and Deployment of Windows 7 Inmate Images – Change of Commonwealth VPN Service – Leverage Airwatch to enhance mobile experience and ease of use – Backup for VDI desktop environment – Backup for SCCM environment – Testing, Configuration, and Deployment of SAP 7.40 – Testing, Configuration, and Deployment of DPRA (Desktop Password Reset Application) – Facilitates the technical knowledge transfer to statewide technical staff as well as BIT staff. – Performs related duties as required.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

System Administration

Required

4

Years

 

 

SCCM Configuration and Deployemnt

Required

5

Years

Office 365 Deployment and Administration

Required

1

Years

 

McAfee EPO & IPS Administration

Required

4

Years

VMware Administration

Desired

2

Years

 

Airwatch or other Mobile Device Management Tools

Desired

2

Years

 

 

 

Business Analyst – Staff Augmentation

Hourly Rate : $36.31   

Location : Mechanicsburg

Short Description:

DOC requires the services of a Business Analyst staff augmentation consultant to assist the technical staff in gathering and documenting the system functional and system requirements.

Hourly Rate : $36.31   

Location : Mechanicsburg

Complete Description:

WORKSITE: 1920 Technology Parkway, Mechanicsburg, PA 17050 DOC requires the services of a Business Analyst staff augmentation consultant to assist the technical staff in gathering and documenting the system functional and system requirements for new development projects and enhancements to existing applications for DOC and Pennsylvania Board of Probation and Parole (PBPP) users. DOC BIT utilizes primarily agile project methodologies, however both waterfall and agile project methodologies are utilized. As such, experience with both waterfall and agile project methodologies will be preferred. Specific Duties: 1. Collects, analyzes, and documents business rules, processes, and legislation. 2. Leads business requirements gathering sessions with business and technical resources for complex system development projects. 3. Analyzes legislation or other business documentation (i.e. policies/procedures, RFPs, etc.) to determine necessary IT system changes or changes to business processes required to meet the objectives of an agency initiative. 4. Works with business users to develop and implement improved business processes for their application to an IT system in support of agency program policy. 5. Works with users to develop or enhance system requirements. 6. Prepares or reviews detailed functional specifications for complex IT systems development or enhancement projects to be used by developers for system coding. 7. Participates in the development of detailed functional specifications for highly complex system development and enhancement projects. 8. Prepares user stories and use cases and involve in agile development project team. 9. Develops user acceptance test scripts. 10. Conducts system testing or coordinates system testing with users and Q/A Team. 11. Reviews and approves test results performed. 12. Prepares system change requests. 13. Plans for the implementation of system changes. 14. Recommends system or system change implementation schedules. 15. Updates training materials and provides user training. 16. Troubleshoots system, data, or process problems. 17. Prepares queries and reports using various reporting software packages. 18. Performs related work as required.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Experience with writing user stories and use cases

Required

5

Years

 

 

Experience with developing business requirements

Required

5

Years

Experience with developing functional requirements

Required

5

Years

 

Experience business process re-engineering

Required

4

Years

Experience in change management

Highly desired

3

Years

 

Experience with Agile Development Methodology

Highly desired

3

Years

Experience using the Test Manager

Highly desired

3

Years

 

Experience with Team Foundation Server (TFS)

Highly desired

3

Years

 

 

Business Analyst

Pennsylvania

Hourly Rate : $31.50   

Location : Harrisburg

Short Description:

Business Analyst 2 (BA2) – 4 to 6 years relevant experience

Complete Description:

BACKGROUND/PROBLEM STATEMENT DHS has been focusing on improving its process for licensing human services agencies to assure the health and safety of consumers served in these licensed settings. This includes creating more specific processes and procedures for DHS staff to follow when it does license investigations. Part of this work is to also assure that each program office responsible for licensing is following the same processes and procedures. These activities will assist DHS has it looks to implement the Enterprise Licensing System (ELS) in 2022. There is a need to assure that the newly created processes and procedures are followed within each office and to the extent there are issues that a program improvement plan is in place. As such, DHS needs a business analyst to help monitor each licensing office to assure adherence with the processes and to assist with any corrective actions. TRAVEL Some travel may be necessary to the different DHS Regional Offices in Pittsburgh, Philadelphia, Norristown and Scranton. OBJECTIVES OF ENGAGEMENT DHS licenses a wide spectrum of agencies that serve children, persons with disabilities, and Older Pennsylvanians. These facilities include, but are not limited to, child care facilities, child residential facilities, group homes for persons with intellectual disabilities, personal care homes and assisted living. The resource will work with the program offices that license these agencies to track/audit their processes for consistency with the DHS policy. The resource will be looking for where offices may be diverging from established policy and work with them to correct this divergence. The resource will also review what opportunities for staff training related to licensing. Finally, the resource will assist with the compilation of licensing related to data to identify specific trends that may be occurring in the different areas of licensing. TASKS TO BE PERFORMED Specific tasks for the contractor from October 15, 2019 to June 30, 2020 are: 1. Reviews business/user requirements functional specifications to assist DHS licensing program staff in assuring accuracy/adherence to DHS licensing processes. 2. Reviews individual licensing inspection summaries to identify opportunities for improvement as it relates to DHS established guidance and timelines. 3. Works with the licensing program offices on program improvements as it relates to the new process for issuing licensing inspections summaries and verifying plan of corrections 4. Review’s licensing data and incident data to help identify licensed facilities that may have significant issues requiring attention. Assist offices to create data reports to better track incidents or violations by facilities. This may include the creation of Tableau dashboards. 5. Provide technician assistance and training to staff on licensing process and procedures CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS • 4-year college degree or equivalent. • 6 years professional work experience, ideally in a human services agency • Experience documentation business process flows. • Experience creating program improvement plans or implementing program improvement plans • Contractor must have excellent written and verbal communication skills. • Contractor must demonstrate good interpersonal skills and the ability to work with diverse user groups. • Knowledge of business process and systems analysis principles, practices, and techniques. • Ability to analyze and interpret written and numerical information. • Ability to establish and maintain effective working relationships. • Proficiency in Word, Excel, Powerpoint • Desired, but not required, ability to create and use Tableau Dashboards • Preference will be given to those who have experience in working with or for a licensed human service agency

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

4 year college degree or equivalent.

Required

 

 

 

 

6 years of professional work experience in a human services agency

Required

6

Years

Experience with business process improvement

Required

4

Years

 

Experience in conducting quality assurance reviews

Required

4

Years

Experience documenting business process flows

Required

4

Years

 

Experience creating program improvement plans or implementing program improvement plans

Required

4

Years

Knowledge of business process and systems analysis principles, practices and techniques.

Required

4

Years

 

Experience in analyzing and interpreting written and numerical information

Required

4

Years

Proficiency in MS Word, Excel, Powerpoint

Required

4

Years

 

Experience working with or for a licensed human services agency.

Highly desired

 

 

Ability to create and use Tableau Dashboards

Highly desired

 

 

Product Specialist

Hourly Rate : $66.06  

Location : Harrisburg

Short Description:

Product Specialist 5 (PS6) 

 

Complete Description:

The Pennsylvania Department of Natural Resources (DCNR) has made a significant investment in Microsoft’s Dynamics CRM technology, initially in its 2011 on-premises version, and, more recently, online with Dynamics 365. DCNR systems deployed in Microsoft Dynamics 2011 that need to be maintained until they are either decommissioned or converted include: • Snowmobile / ATV Management System (SAMS) • Construction Project Tracking System • Vehicle Reservation System DCNR systems deployed in Microsoft Dynamics 365 Online include: • Recreation and Conservation Electronic Records System (RACERS) • Legal Contracts System The selected candidate will be responsible for the maintenance of Dynamics CRM systems by performing user and role management, creating new entities and fields, modifying menus, toolbars, and forms, managing views and reports, and implementing form and entity operations by way of JavaScript and .NET plugins, as well as replacing Dynamics 2011 systems with Dynamics 365 Online solutions. The person in this position will also be responsible for maintaining several .NET-based websites that interact with Dynamics CRM by way of native CRM web services. Maintenance work will be assigned on an as-needed basis by the chief of the Commercial of the Shelf Software section, and enhancement development and conversion projects will be conducted by the DCNR Project Manager, but the ideal candidate will often be required to work independently and directly with program area staff to gather requirements, analyze business needs, formulate solutions, and conduct testing and deployment. All source code will be checked in and all development tasks will be recorded, assigned, and tracked using Azure DevOps.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Strong analytical, organizational and project management skills

Required

 

 

 

 

Bachelor’s degree in Computer Science or a related field

Required

 

 

Strong communication skills

Required

 

 

 

Ability to participate in business requirements gathering sessions and technical reviews

Required

 

 

Experience implementing and supporting Dynamics CRM solutions; Dynamics 2011 and 365 v9 preferred

Required

5

Years

 

Development experience using .Net, C# and JavaScript

Required

5

Years

Understanding of CRM pipeline, transaction processing and order of operations

Required

 

 

 

Experience migrating solutions and data in both online and on-premises environments

Required

 

 

Experience developing and implementing web service API calls for systems integration

Required

 

 

 

In-depth understanding of CRM hierarchical security model, business units, roles and field security

Required

 

 

Experience packaging and deploying CRM solutions and solution patches

Required

 

 

 

Experience with Microsoft Team Foundation Server / Visual Studio Team Services / Azure DevOps

Required

 

 

Experience in portal development and Visual Studio composite controls

Desired

 

 

 

Understanding of TLS 1.2 security protocols

Desired

 

 

Information Security Officer

Hourly Rate : $35.34  

Location : Philadelphia

Short Description:

The Philadelphia Parking Authority (PPA) seeks an Information Security Officer with at minimum 3 years of Payment Card Industry (PCI) experience for their office located in Philadelphia, PA. This position requires a 7.5 hour work day (37.5 hours a week).

 

 

Complete Description:

***This requisition requires onsite in-person first round interviews only.*** ***Client would prefer candidates local to the Philadelphia, PA Metro Area.*** ***The PO is good for 3 months from the contractor’s start date. Contract end date is dependent on the final schedule and projected needs.*** ***This position is on-site and no remote work is permitted.*** To apply industry expertise in proposing and maintaining the enterprise-wide information security management strategy for the Philadelphia Parking Authority – ensuring that all information assets are maximally protected and in compliance with industry mandates, guidelines, and best practices. Principal Duties: 1. Identify risks and propose remediation measures 2. Determine acceptable levels of risk in coordination with budget proposals and constraints 3. Oversee compliance requirements Required Knowledge, Skills and Abilities: 1. Proof of one of the following Information Security Certifications- CISSP, CISM, CISA, CCNA-Security 2. Must have 3 years demonstrated PCI experience 3. ISO 270001 experience a plus 4. 3 years demonstrated cybersecurity experience 5. Able to relay technical information to senior business leaders Minimum Acceptable Training, Experience and Education: 1. College degree in Computer Science or related field preferred 2. Information Security Certification(s) 3. 3 years dedicated cybersecurity professional Additional info- •Assist PPA’s management team with integration and interpretation of security program controls. •Serve as an industry PCI compliance expert. •Manage the development, implementation, and maintenance of PPA’s security program. •Provide independent, unbiased assessment of threats, risks and compliance. •Train and guide developers on how to build and test secure applications. •Serve as liaison to auditors, assessors and examiners. •Review audit/assessment reports, assist with prioritizing, oversee remediation efforts, track resolution. •Investigate breaches/incidents, assist with recommended corrective, disciplinary and/or legal actions. •Integrate information security into PPA’s business strategy, processes and culture.

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Demonstrated Payment Card Industry (PCI) experience

Required

3

Years

 

 

Demonstrated cybersecurity experience

Required

3

Years

CISSP, CISM, CISA and/or CCNA-Security certification

Required

 

 

 

Able to relay technical information to senior business leaders

Required

 

 

ISO 270001 experience

Nice to have

 

 

 

College degree in Computer Science or related field

Nice to have

 

 

 

Information Security Analyst

Hourly Rate : $39.95  

Location : Harrisburg

Short Description:

This candidate serves as an Information Security Analyst within the Information Security Office of Pennsylvania’s Infrastructure and Economic Development IT Delivery Center. Work location is 1400A Cameron Street, Harrisburg, PA 17103.

Complete Description:

***Client would prefer candidates local to the Harrisburg, PA Area.*** ***This requisition’s PO is funded through 9/30/20, so use that date in the RTR.*** Overview This candidate serves as an Information Security Analyst within the Information Security Office of Pennsylvania’s Infrastructure and Economic Development IT Delivery Center. Work location is 1400A Cameron Street, Harrisburg, PA 17103. We want the candidate to display these qualities: • Collaborative Influence: works collectively with staff, agencies and peers to further enterprise initiatives and objectives. • Embraces Challenge: operates as a change agent in the enterprise by continually seeking ways to improve how services are offered in a cost-effective manner. Embraces change opportunities while encouraging staff to do the same. • Earns Trust: operates in a trustworthy manner such that they earn the trust of their peers, their staff, and the enterprise. • Enables Performance: enables the objectives of peers and agencies who have specific objectives to accomplish by removing barriers and enabling or improving key services. • Informed Judgement: overcomes situations where decisions will need to be made with little information and as such, the individual in this position should feel comfortable making strategic decisions with the information currently available. • Thinks Horizontally: seeks to work horizontally across the enterprise to solve and prevent problems collectively and leverage the collective expertise contained in the organization. Job Responsibilities • The successful candidate will provide administration and maintenance activities to protect the Commonwealth’s security infrastructure including firewall, encryption technologies, hardening tools, and antivirus protection. • Identify and optimize programs and services to reduce costs. Utilize NIST Framework, CIS Benchmarks, business processes, IT controls, business and information technology security management processes and leveraging best practice and leading technologies. • Using industry-standard ITSM tools, this role responds to internal and external security threats and unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents escalated from the Service desk for the Commonwealth’s endpoint devices. • Maintain up-to-date security baselines for the secure configuration and operation of security tools and endpoint devices in use within the organization. • Review endpoint logs and reports, interpret the implications of activity and devise plans for appropriate resolution. • Identifies gaps in information security controls, and provides security control recommendations to decision-makers to remediate deficiencies and improve the security posture of the organization. • Collaborate with IT, security, human resources, and legal to ensure full legal compliance of company policies, procedures, forms, notices, and materials. • Maintain an awareness of legislative changes or amendments to ensure ongoing and future compliance. • Produce procedural/process documentation, and reviews/revises existing documentation periodically, and stored in file shares, intranet sites, and knowledge-based portals. • Review, assess, and analyze security events and related logs produced by security information and event management systems to correlate and resolve complex issues. • Serve as a member of the incident response team to identify, assess, respond to, and recover from incidents. • Administers a variety of organizational access management tools/systems to implement physical and technical access controls appropriately based on the sensitivity of the facility/system/data and the role of the individual. Requirements • Professional Endpoint Security experience in large-scale environments – Required 2 years • Experience with one or more industry standard endpoint security tools from FireEye, McAfee, Norton, Trend Micro or equivalently mature vendor – Required 2 years • Experience being part of an Incident Response Team – Require 1 year • Experience working with Windows and Linux operating systems – Required • Professional oral and written communication skills – Required • Excellent soft skills such as empathy, listening, presenting, and negotiating – Required • Holds an Associate degree or higher in an Information Technology related field, OR an information security certification from the following list: https://en.wikipedia.org/wiki/List_of_computer_security_certifications

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Professional Endpoint Security experience in large-scale environments

Required

2

Years

 

 

Experience with one or more industry standard endpoint security tools from FireEye, McAfee, Norton, Trend Micro or equivalently mature vendor

Required

2

Years

Experience being part of an Incident Response Team

Required

1

Years

 

Experience working with Windows and Linux operating systems

Required

 

 

Professional oral and written communication skills

Required

 

 

 

Excellent soft skills such as empathy, listening, presenting, and negotiating

Required

 

 

Associate’s or higher in an IT-related field OR IS cert from following list: https://en.wikipedia.org/wiki/List_of_computer_security_certifications

Required

 

 

Cisco Network Engineer

Hourly Rate : $66.98  

Location : Philadelphia

Short Description:

Cisco Network Engineer with enterprise experience. Cisco WLAN, WAN, Routing, Switching, Cisco PRIME, Adaptive Security Appliances, Firewalls, CCNA or CCNP cert preferred NOT required. Hands on experience required!

Complete Description:

***Client would prefer candidates local to the Harrisburg, PA Area.*** ***This requisition’s PO is funded through 9/30/20, so use that date in the RTR.*** POSITION PURPOSE: This position will be working on a highly complex network for the Infrastructure and Economic Development (IED) Delivery Center, which includes the Departments of Transportation (PennDOT), Community and Economic Development (DCED), and the Pennsylvania Emergency Management Agency (PEMA), in a team comprised of Commonwealth staffed positions as well as contracted personnel. This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. The selected candidate will be responsible for assisting in the highest level of network planning and long-term vision for the delivery center’s network and security infrastructure. IED is a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED is planning to move to an SD-WAN model in 2020; experience with SD-WAN related technologies is a bonus. POSITION REQUIREMENTS: The selected candidate will be responsible for providing technical support for planning, designing, maintaining and integrating IED local and wide area network infrastructure and will have input into the Cisco architecture deployed throughout the IED Delivery Center. The person in this position must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. CCNA and CCNP certificates are a plus, but not required if the candidate possesses a demonstrable level of commensurate hands-on experience. DESCRIPTION OF DUTIES: Installs, configures, maintains, monitors and manages IED’s network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers and all associated hardware and software. Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems. Plans/Designs overall architecture of IED LAN/WAN networks including: • Network bandwidth analysis and capacity planning. • Detailed specifications and schematic engineering drawings/ Visio for network enhancements and modifications. Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers. Configures, deploys, and maintains Cisco routers, switches, firewalls and other appliances on the IED network. Works to design and Install highly complex networks as well as develops techniques to optimize the network for maximum efficiency. Evaluates current and future network needs and prepares technical solutions and recommendations. Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles. Leads and provides technical and high-level guidance to Delivery Center projects. Administers the Delivery Center’s Access Control Servers as well as the Identity Services Engine (ISE) for authentication to network devices, WLAN, and VPN environments. Assists in the operation of the Delivery Center’s Cisco AnyConnect VPN environment and Adaptive Security Appliances for VPN concentration for remote connectivity of IED personnel and Business Partners. Maintains a strong understanding, and assists in the operation, maintenance, and support of Enterprise VOIP systems within IED. Acts as the WLAN administrator and possesses working knowledge of: • Cisco 8510 WLCs • Prime Infrastructure for management and monitoring • Various Cisco APs (3700, 3800, 9800 series) • RF experience (beneficial, but not required) • H-REAP • Certificates for authentication of mobile devices • BYOD • WLAN security and authentication • Cisco Identity Services Engine (ISE experience would be a big plus, but IED is willing to train the right individual if they possess many of the other qualities and skills needed.) Reviews the development of configuration standards. Provides technical assistance to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services. Develops documentation for the configuration of all network components including setup, installation, and overall deployment of network hardware and software. Creates Visio diagrams of the network for documenting new and existing network elements. Ensures that all existing and new networks meet or exceed the security requirements set forth by the Office of Administrations ITPs. Verifies renewal of maintenance contracts for network related hardware. Participates in trouble ticket resolution and reporting. Supports remote IT staff with complex network-related issues. Supports central office staff and business partners with network-related issues to assist in the troubleshooting of delivery center applications. Supports WAN, LAN, WLAN, and VPN certificates as well as LDAP, AD, Cisco adaptive security appliances, Checkpoint Firewalls VSX, network segmentation, monitoring, and alerting. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a strong knowledge of virtual private networks on Cisco ASAs with AnyConnect, Cisco ISE for authentication, as well as site-to-site VPN. Maintains a strong knowledge of Windows products including Windows Server and Windows workstation operating systems, personal computer software setup and installation, PC connectivity products, and PC hardware connectivity. Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP. Maintains a strong knowledge of network monitoring tools and automation. Performs other duties as required. ADA REQUIREMENTS: Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder. JOB LOCATION: Structured office setting in a centralized location. Occasional attendance at various sized meetings, conferences, and training sessions. Occasional overnight travel is required. DECISION MAKING: Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success. ESSENTIAL FUNCTIONS 1. Operates a personal computer and other IT hardware devices. 2. Excellent communication skills; ability to write clearly and concisely. 3. Ability to provide customer service and business operations support. 4. Ability to develop project documentation and procedures for to sustain application support 5. Organize and manage multiple concurrent activities. 6. Ability to assess issues/problems and make appropriate decisions for resolution. 7. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources. 8. Develop/maintain staff proficiency in technology focus areas. 9. Occasional travel to perform duties. Network Routing required 6-7 years Network Switching required 6-7 years Cisco ASA/Firepower required 6-7 years Cisco Nexus desired 4-5 years CCNP desired 4-5 years Genetec Security Center desired 3-4 years 4-year college degree desired 4 years Application Load balancing (Citrix NetScaler) desired 3-4 years Skype for Business beneficial 2 years Microsoft SCOM beneficial 2 years SolarWinds Orion beneficial 2 years

Required/Desired Skills

Required /Desired

 

Skill

Required /Desired

Amount

of Experience

Network Routing

Required

6

Years

 

 

Network Switching

Required

6

Years

Cisco ASA/Firepower

Required

6

Years

 

Cisco Nexus

Desired

4

Years

CCNP

Desired

4

Years

 

Genetec Security Center

Desired

3

Years

Application Load Balancing (Citrix NetScaler)

Desired

3

Years

 

Skype For Business

Nice to have

2

Years

Microsoft SCOM

Nice to have

2

Years

 

SolarWinds Orion

Nice to have

2

Years

4 year college degree or equivalent technical study

Desired

 

 

 

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    1401 K Street, NW, Suite 802
    Washington D.C. 20005

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