compass-solutions

The IT Infrastructure Solutions Company

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service-deliveryService Delivery

The Answer to Matching the stated Service Level Agreement (SLA) and Exceeding Response Time is Compass Solutions

The Compass Solutions services delivery methodology is a set of processes and checklists to effectively deliver services to our clients. Our methodology is a set of repeatable processes that can be adapted for IT services including staffing, infrastructure delivery and application deployment. Compass Solutions’ service delivery model supports no more than 10 major clients at a time to ensure laser-like focus on each client’s requirements and nuances. We pride ourselves in being a boutique IT Services consultancy with a solid methodology for consistently delivering quality solutions, meeting service level agreement (SLA) and exceeding response time expectations for our clients. Essential features of our methodology include:

  • Comprehensive assessment of the environmental impact of intended solution in the present as well as in the future
  • Facilitating service delivery as a continuous iterative process of situational analysis, layered deployment, quality validation and milestone reviews
  • Guiding our clients through any phase of their service delivery, regardless of maturity level
  • On-going development of our "Service Delivery Toolkit", where we continually enhance our tools, template and checklists by leveraging "lessons learned" from past engagements
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